General refund policy

Wire MCP is a digital software product. After a successful purchase, customers may receive immediate access to the plugin download, license key, account features, and related digital services.

For this reason, purchases are generally considered final and non-refundable once access to the digital product has been provided.

We do, however, provide a limited technical-failure refund policy where Wire MCP genuinely does not work and our support team is unable to resolve the problem.

48-hour technical issue refund window

If Wire MCP does not work for you, you must report the issue to us within 48 hours of the original purchase in order to be considered for a refund under this policy.

You must contact support before requesting a refund

If you experience a problem with Wire MCP, please contact our support team before requesting a refund.

We will make a reasonable effort to understand the problem, troubleshoot your setup, identify whether the issue relates to Wire MCP, and provide a fix or workaround where possible.

Depending on the issue, we may ask you to provide information such as:

• Your Wire MCP version.
• Your WordPress version.
• Relevant Elementor or WooCommerce versions where applicable.
• A description or screenshot of the problem.
• Error messages or other troubleshooting information.
• Steps that allow us to reproduce the issue.

When a refund may be approved

A refund may be approved when all of the following conditions are met:

• You purchased Wire MCP directly from our official website.
• You contacted us within 48 hours of the original purchase.
• Wire MCP is genuinely not functioning as intended in a supported environment.
• You provide reasonable information needed for us to investigate the issue.
• Our support team has had a reasonable opportunity to troubleshoot the problem.
• We are unable to fix the Wire MCP-related issue or provide a reasonable working solution.

If these conditions are satisfied, we may approve a refund for the affected purchase.

Situations that are normally not refundable

Refunds will normally not be provided for reasons such as:

• You changed your mind after purchasing.
• You no longer need Wire MCP.
• You purchased the wrong plan or later decided that another plan would have been more suitable.
• You expected a feature that was not advertised as part of your plan.
• You did not read the product description, pricing page, documentation, or plan limitations before purchasing.
• You are unable or unwilling to configure WordPress, your AI client, hosting environment, or another required third-party service.
• You decide not to use the plugin after downloading or activating it.
• You do not provide us with enough information or a reasonable opportunity to investigate the reported issue.
• Your issue is caused entirely by an unsupported, misconfigured, modified, or defective third-party product or environment rather than Wire MCP.
• You request a refund after the 48-hour technical issue window has passed.

Third-party software and compatibility

Wire MCP works with WordPress and may integrate with or rely on third-party products and services such as Elementor, WooCommerce, AI clients, hosting environments, APIs, themes, plugins, payment providers, or other software.

We cannot guarantee compatibility with every possible combination of third-party software, custom code, hosting configuration, or unsupported version.

A problem caused solely by a third-party product, custom website code, unsupported environment, expired third-party license, or third-party service outage will not automatically qualify as a Wire MCP product failure.

How the refund process works

Approved refunds will generally be returned through the original payment method where technically and commercially possible.

The time required for an approved refund to appear in your account may depend on the payment provider, bank, card network, or financial institution involved.

Subscriptions and renewals

Purchasing an annual Wire MCP plan may create a recurring subscription. Customers are responsible for managing or cancelling recurring subscriptions before the next scheduled renewal if they do not wish to renew.

Cancelling a subscription normally prevents future renewals but does not automatically create a refund for a payment that has already been successfully processed.

Renewal payments are subject to this Refund Policy and any applicable mandatory consumer rights.

Chargebacks and payment disputes

If you believe there is a genuine problem with Wire MCP, please contact us first so that we have an opportunity to investigate and resolve the matter.

Fraudulent chargebacks, abusive disputes, or payment disputes made after legitimate access to Wire MCP has been provided may result in suspension or revocation of the associated license and account access.

Nothing in this section prevents you from exercising any payment or consumer rights that cannot legally be restricted.

Contact us about a technical problem

If Wire MCP is not working correctly, contact us as soon as possible and within the applicable 48-hour technical issue period.

Please include your order information and a clear description of the problem so our support team can investigate efficiently.

This Refund Policy should be read together with our Terms of Service and Privacy Policy.