Refund Policy

Policy scope and your rights

This policy applies to Wire MCP purchases and renewals made directly through our official website. Wire MCP provides downloadable software and related licensed services. Access is supplied after successful payment verification and any required account checks.

We do not offer a general change-of-mind money-back guarantee. However, qualifying technical failures, billing errors and rights available under applicable law are handled as described below.

This revision does not retrospectively remove more favorable rights attached to an earlier purchase. The applicable purchase terms and mandatory consumer protections continue to apply.

48-hour technical-issue policy

For our additional technical-issue refund process, report the problem within 48 hours of the successful payment for the affected purchase or renewal.

• Initial purchase: the reporting period starts from that purchase payment.
• Manual renewal: the reporting period starts from the relevant manual renewal payment.
• Automatic renewal: the reporting period starts from the relevant automatic renewal payment.

This is a technical-failure policy, not an unconditional trial or change-of-mind guarantee. We assess whether the purchased service has a genuine Wire MCP-related problem that cannot be resolved through reasonable support.

If you discover a defect later, experience non-delivery, or believe a charge is unauthorized or incorrect, contact us promptly. Such matters are assessed separately and remain subject to applicable legal rights.

Contacting support

To request help or a refund, use our contact page. State whether your request concerns an initial purchase, renewal, duplicate charge or another billing issue.

Please provide information reasonably needed to investigate:

• Your order number and the email address used for the purchase.
• A clear description of the issue and when it occurred.
• Your Wire MCP and WordPress versions.
• Relevant Elementor, WooCommerce or other dependency versions.
• Steps to reproduce the issue, where possible.
• Sanitized screenshots or error messages.

We may ask for reasonable diagnostic information or propose a suitable fix or workaround. We will not require you to post passwords, private keys, complete payment-card details or unnecessary customer data.

Please retain your report and any acknowledgement. If a website form is unavailable, use another published contact method and retain evidence of your attempt.

When a refund may be approved

Under our technical-issue policy, we assess whether:

• The affected payment was made through our official website.
• The issue was reported within the relevant 48-hour period.
• A purchased and advertised Wire MCP capability fails in a supported environment.
• Reasonably necessary information has been provided to investigate the failure.
• Reasonable troubleshooting has not produced a suitable working solution.

Where these conditions are established, we will approve the appropriate refund for the affected purchase or renewal. Any separate statutory entitlement is assessed under applicable law and is not dependent on satisfying this additional policy.

Duplicate captures, incorrect charges, non-delivery and other verified payment errors are investigated separately. A technical troubleshooting requirement is not used to deny a refund that is otherwise legally required.

Situations normally outside this policy

Unless applicable law or an express purchase commitment provides otherwise, our technical-issue policy does not normally cover:

• Changing your mind or deciding that you no longer need the product.
• Selecting the wrong plan when its features and site limits were accurately disclosed.
• Expecting a capability that was not advertised as included in your purchase.
• Choosing not to use a functioning service after purchase.
• Not having a separately required AI subscription, hosting service or Elementor Pro license when that requirement was clearly disclosed.
• A problem caused solely by an unsupported third-party environment rather than a defect or misrepresentation concerning Wire MCP.
• Seeking a particular visual, business, revenue or SEO result that was not guaranteed.

These exclusions do not excuse an inaccurate product description, an undisclosed material requirement, non-delivery or a defect for which the law provides a remedy.

Third-party software and compatibility

Wire MCP works with supported WordPress, Elementor, WooCommerce, AI-client and hosting configurations. We cannot guarantee every possible combination of third-party plugins, themes, custom code or external services.

A third-party outage, expired external subscription or unsupported modification does not automatically establish a Wire MCP defect. Equally, the involvement of a third party does not automatically exclude your claim.

We will consider the advertised compatibility, the information provided before purchase, the actual failure and any applicable consumer rights when assessing a request.

How approved refunds are processed

Approved refunds are normally returned to the original payment method and in the original transaction currency. If that route is unavailable, we will discuss a secure alternative with the verified purchaser, subject to applicable law and provider requirements.

We process accepted refunds without undue delay and within any applicable legal deadline. The time before funds appear in your account can depend on the provider, card network and bank. We will communicate the refund status and available reference.

A full refund concerns the amount actually paid for the affected transaction, including applicable taxes, rather than an undiscounted list price. Tax adjustments are handled as required by applicable law. A partial refund will identify the amount and scope being refunded.

Currency-conversion differences or independently charged bank fees may affect the amount shown in your bank's local currency. This does not limit any obligation we have under applicable law.

Subscriptions, renewals and cancellation

Stripe — automatic annual subscriptions

Current USD Stripe subscription purchases renew automatically under the terms accepted at checkout. Cancel through your account or contact support before the next scheduled payment if you do not wish to renew.

A Pending cancellation status ordinarily means that access continues through the already-paid period and the subscription ends afterward. Cancellation does not itself refund a completed payment. Uninstalling or deactivating the plugin does not cancel a subscription.

PayPal and Razorpay — manual annual payments

Current PayPal USD and Razorpay INR manual annual offers provide 365-day access without automatic debit. Each renewal requires a separate payment authorized by the customer. You can stop renewing by not initiating another payment.

Refund requests for renewals

The additional technical-issue reporting window is 48 hours from the affected renewal payment, not from the original purchase made in a previous year. A renewal refund request concerns that renewal transaction and does not automatically reopen earlier payments.

An unwanted automatic renewal is not automatically refundable solely because you forgot to cancel. However, unauthorized charges, charges after an effective cancellation, disclosure problems, technical failures and statutory claims are reviewed on their own merits.

Existing subscriptions retain their accepted arrangements. The availability of a new manual payment method does not automatically convert an older automatic subscription.

Payment problems and disputes

If payment succeeds but your license or renewal is not yet visible, contact us with the order number before paying again. A delayed confirmation can require payment verification and does not necessarily mean that the transaction failed.

Report suspected duplicate or incorrect charges promptly. A temporary bank authorization is different from a completed capture; we may need to check the provider's transaction state before determining the appropriate action.

We encourage you to contact us so we can investigate, but you do not have to waive a legitimate chargeback, consumer complaint or other legal remedy. A good-faith dispute is not, by itself, treated as fraud.

Where a provider dispute and refund request overlap, we coordinate the resolution to avoid duplicate reimbursement. Deliberate fraud or abuse may be investigated separately.

Effect of a refund on license access

A refund can remove or adjust the paid access funded by the refunded transaction. A fully refunded initial purchase may result in revocation of the associated paid license.

A refunded renewal may remove the access extension attributable to that renewal. We assess the transaction history so the adjustment does not incorrectly remove rights funded by other valid payments. Partial refunds and complex histories may require manual review.

A refund does not automatically reset the Free lifetime allowance, create a new license or erase payment and audit history. Unrelated purchases and licenses are not automatically cancelled.

We will explain any relevant access adjustment when resolving the refund. Mandatory rights continue to apply.

Company and grievance contact

Wire MCP is operated by Infonix IT Services FZCO, based in Dubai, United Arab Emirates.

For a refund complaint or escalation, address your message to Mrs. Pamela Wilson — Grievance Officer. Include your order number, purchase email, a description of the issue and any earlier support reference.

We will review complaints within applicable legal requirements. You may also approach a competent consumer-protection authority or other forum available under applicable law. Our internal process does not remove those rights.

Read this policy together with our Terms of Service and Privacy Policy.